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What each status means
We have received your order. Card orders move on once the payment is confirmed; cash-on-delivery orders are confirmed straight away.
We are preparing your order. Our delivery team will contact you one day before delivery to confirm your availability.
Your furniture has left us. Standard delivery takes 2–3 working days; urgent delivery is within 24 hours.
Delivered to your door. We would love a review once you have settled it in.
Common questions
Where do I find my order number?
It is on your thank-you page and in the confirmation email we send, in the form ORD-XXXXXX. If you cannot find it, message us on WhatsApp with your name and postcode.
My tracking says nothing found
Check that the order number is typed exactly as it appears in your confirmation email, including the dash. If it still cannot be found, message us on WhatsApp and we will check it for you.
Can I change my delivery address?
Yes, if the order has not yet been dispatched. Message us as soon as possible with your order number.
Something arrived damaged
Contact us the same day with photographs. See our Returns Policy — collection is free for damaged or faulty items.