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Returns · Delivery · Payment · Privacy · Terms
Business Policies
Every policy that applies to your order, in one place. Each section gives you the key points; the full policy is one tap away.
Payment
- Pay online by card (Visa, Mastercard, American Express, Maestro) through Stripe; Google Pay and Apple Pay may also appear on your device.
- Or pay cash on delivery to the driver. Please have the exact amount ready where possible; a receipt is issued for every cash payment.
- Your card details are entered on Stripe’s secure pages. TM Commerce never sees or stores your card number.
- Prices are in pounds sterling and are the final prices you pay. Prices, coupons and delivery charges are checked again at checkout, so you never pay more than you were shown.
Returns & refunds
- You can change your mind on most orders within 14 days of delivery, then have a further 14 days to return the goods.
- Start a return from My Account → My Orders, or message us on WhatsApp, by phone or by email with your order number.
- Items should be unused and in the condition they arrived in, with the original packaging where possible.
- Faulty, damaged or incorrect items are collected free of charge and the delivery you paid is refunded. For a change of mind, any collection charge is agreed with you in writing first.
- Once a refund is approved, it is completed within 2–3 working days, whether you paid by card or cash on delivery.
- Optional assembly charges are for a service already carried out, so they are not refunded once the assembly has been completed.
Delivery
- We deliver across the United Kingdom, usually within 2–3 working days of your order being confirmed.
- Our delivery team contacts you directly to confirm your delivery day.
- Urgent delivery within 24 hours may be available for an extra charge, shown at checkout before you pay.
- Your furniture arrives in parts, packed in sturdy boxes, so it passes easily through standard doorways, hallways and staircases — our team brings it to any floor at no extra charge. Please make sure someone aged 18 or over is there to receive the order.
- Clear assembly instructions and all fittings are included. Prefer not to assemble it yourself? Add our optional assembly service at checkout — beds and sofa beds £20, dining tables £30, wardrobes from £70 per piece.
- Check your order when it arrives and tell us about anything missing or damaged as soon as possible, ideally with photos.
Privacy
- TM Commerce Limited looks after your personal information fairly and lawfully under UK data protection law.
- We use your name, phone number, address and (if you give it) email address to process, deliver and support your order.
- Card payments are handled entirely by Stripe; we never see your full card details.
- We do not sell, rent or trade your personal information. Website analytics are only used where you have given consent.
Terms & conditions
- A contract is formed when we confirm your order. You must be 18 or over to order.
- Delivery times are estimates. If an item is unavailable or a price is clearly wrong, we may cancel the order and refund you in full.
- Goods remain our property until payment has been received in full.
- Nothing in our policies affects your statutory rights as a consumer under UK law.
Need help? WhatsApp or call +44 7882 508090 · email info@tmcommerce.co.uk · our support team is here to help every day.