Frequently Asked Questions

Usually 2 to 3 working days from the day your order is confirmed. Our delivery team contacts you directly to agree the day before it arrives, and you can follow your order at any time on our track your order page.

Standard delivery is free when you pay online by card. Cash on delivery is also available, and any charge for it is shown clearly at checkout before you confirm. Full details are on our delivery and assembly policy.

Yes, we deliver across the United Kingdom. If you have an access restriction — limited parking, or a building with no lift — please tell us in advance so we can plan for it.

Yes. Our team brings your furniture to your home on any floor at no extra charge. Someone aged 18 or over needs to be there to receive the delivery.

Urgent delivery within 24 hours may be available for an additional charge. Where it is offered you can select it at checkout, and the charge is shown before you pay.

Your furniture arrives in parts, packed in sturdy boxes. Please check the packaged dimensions against your doorways, hallway and staircase before delivery day — our measuring guide explains how.

Most larger pieces — sofa beds, beds, dining tables and wardrobes — need some simple assembly. Every piece comes with clear instructions and all the fittings you need, and most customers put them together easily themselves.

Yes. Our own team assembles your furniture and sets it up in the room. The charges are £20 per piece for sofa beds (any size or shape), £20 per piece for beds, £30 per piece for dining tables, and from £70 per piece for wardrobes depending on size. The exact charge is shown on the product page and again at checkout. See our assembly service for the full details.

No, it is completely optional. If you do not tick it at checkout, nothing is added to your order. Once assembly has been carried out, the assembly charge itself is not refundable.

Usually only the Allen key supplied in the box, and sometimes a cross-head screwdriver.

You have 14 days from delivery to tell us you want to return an item, and a further 14 days to send it back or have it collected. This is in addition to your legal rights if an item is faulty. The full terms are on our returns and refunds policy.

The quickest way is from your account: sign in, open My Account → My Orders, find the order and select Request refund / return. Ordered as a guest? Message us on WhatsApp, phone or email with your order number and we handle it in exactly the same way. Please do not send anything back before we have confirmed the return.

A collection charge may apply, usually 5 to 10% of the item price depending on the item and the cost of collection. We always agree the exact amount with you in writing before anything is collected.

Collection is free of charge and we also refund the delivery you paid. Contact us as soon as possible, ideally with clear photographs, and we will repair, replace or refund at no cost to you.

Once a refund is approved we complete it within 2 to 3 working days. Your own bank may then take a few days more to show it on your statement.

Yes, free of charge. Use Cancel order in My Orders, or message us with your order number. If it has already left for delivery it is simply treated as a return instead.

Visa, Mastercard, American Express and Maestro, plus Apple Pay and Google Pay on supported devices. Card payments are taken on Stripe’s secure pages. You can also choose cash on delivery. See our payment policy.

Yes. Card payments are handled on Stripe’s secure, encrypted pages, so TM Commerce never sees or stores your card number.

Yes, anywhere we deliver in the UK. You pay the driver when your furniture arrives, and a receipt is issued for every cash payment. Please have the exact amount ready where possible, as drivers may not carry change for large notes.

No. The price you see is the price you pay, and every charge is shown before you confirm your order.

Every product page lists full measurements, and sofa beds show both the folded and open sizes. Measure your room and the route in first — our guide to measuring a room takes ten minutes and saves a return.

Some are, some are not, and we will tell you honestly which is which. The key numbers are mattress depth (15cm or more for daily use) and sleeping length. Our guide on everyday sleeping comfort explains what to look for.

Message us with the item you are considering and we will send you close-up photographs of the fabric in natural light. If you need a physical sample, ask and we will tell you whether we can post one for that range.

Stock status is shown on each product page. Anything marked as available is ready to dispatch. If a piece is temporarily out of stock, contact us and we will tell you when it is due back.

Enter your order number on our track your order page. You do not need an account to do this.

No. You can check out as a guest. Creating an account is optional and simply saves your details and order history for next time — there is no password to remember, as we sign you in by email link or with Google.

Contact us as soon as possible with your order number. If the item has not yet been dispatched we can usually change or cancel it. Once it is with the courier, it becomes a return instead.

After your delivery we send you an email with a review link for the items you bought. You can also leave one from the product page or our reviews page.